Effective Date: 22/10/2024

At BeepBoost, we strive to provide high-quality marketing services that meet our clients' expectations. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the circumstances under which refunds may be issued, as well as the conditions that apply to such refunds.

1. General Refund Policy

Refunds are offered under specific circumstances and are evaluated on a case-by-case basis. The following outlines when refunds may be granted:

1.1 Full Refund in Specific Situations

BeepBoost may offer a full refund under the following conditions:

- Service Termination by BeepBoost: If BeepBoost decides, at its discretion, to discontinue services for a particular client, we will provide a 100% refund for the current month of service. This refund only applies to the services provided during the month in which BeepBoost terminates the contract.

- Service Not Delivered: If BeepBoost is unable to provide the agreed-upon services due to operational reasons on our part, clients may be eligible for a full refund for that specific month.

1.2 No Refund for Client Misconduct or Breach of Agreement

Refunds will not be issued if BeepBoost terminates the agreement due to client misconduct, including but not limited to:

- Use of Inappropriate Language: If a client engages in verbal abuse, uses inappropriate language, or exhibits unprofessional behavior toward BeepBoost staff, the agreement will be terminated, and no refund will be provided.

- Breach of Agreement: If the client fails to comply with the terms of the service agreement, BeepBoost reserves the right to terminate the contract without offering any refunds.

2. Prorated Refunds for Partial Months

In certain cases, BeepBoost may issue prorated refunds if we decide to terminate the agreement mid-month. The refund amount will be calculated based on the number of days services were rendered in that specific month.

The remaining balance will be refunded to the client after deducting the cost of services provided up to the date of termination.

3. Payment and Refund Processing

- Refund Method: Refunds will be processed through the same payment method used by the client during the initial transaction unless otherwise agreed upon in writing.

- Processing Time: Refunds typically take between 7 to 14 business days to process, depending on the payment provider. BeepBoost will provide confirmation once the refund has been processed.

4. Situations Not Covered by the Refund Policy

The following circumstances are not eligible for refunds:

- Change of Mind: BeepBoost does not offer refunds if the client changes their mind or decides to cancel services after the agreed-upon service period has begun.

- Lack of Results: While BeepBoost strives to generate high-quality leads and appointments, we do not guarantee specific results or sales conversions. Therefore, refunds will not be granted based on a lack of results or unmet expectations, unless the failure to deliver was due to non-performance on BeepBoost’s part.

5. Disputes and Refund Requests

If a client believes they are entitled to a refund, they must submit a formal request in writing to support@beepboost.com within 7 days of the occurrence that led to the refund request. The request should include:

- The reason for the refund request.

- Details of the services provided.

- Any relevant documentation supporting the claim.

BeepBoost will review each request individually and respond within 14 business days. If approved, the refund will be processed in accordance with the terms outlined in this policy.

6. Client Responsibilities

Clients are required to:

- Understand Service Scope: Ensure that they have read and understood the details of the service packages before signing any agreements.

- Make Timely Payments: Delays in payment may lead to suspension of services and potential termination of the agreement without refund.

- Respectful Communication: Maintain professionalism and respect in all communications with BeepBoost staff. Misconduct may result in the immediate termination of services without refund.

7. Amendments to the Refund Policy

BeepBoost reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Clients are encouraged to review the Refund Policy regularly to stay informed of any updates.

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If you have any questions or concerns regarding this Refund Policy, please contact us at:

BeepBoost

Email: support@beepboost.com

This policy ensures clarity regarding BeepBoost’s refund processes and the conditions under which refunds may or may not be issued, protecting both the company and the client.